Ultimate Kilimanjaro® – Terms & Conditions

Last Updated: October 2026

Please read these Terms and Conditions carefully before booking a private or group climb and/or safari with Ultimate Kilimanjaro®.


1. Company Information

Ultimate Kilimanjaro® specializes in the organization of mountain climbs and wildlife safaris in Tanzania.

Business Address:
Ultimate Kilimanjaro®
1930 Village Center Circle, Suite 3-5700
Las Vegas, NV 89134
Phone: (702) 570-4970
Fax: (702) 570-4985

2. When These Terms Apply

These Terms apply to all bookings made directly with Ultimate Kilimanjaro®. By booking a trip, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms govern your rights and responsibilities when booking and participating in a climb or safari in Tanzania. These Terms, together with the Waiver (Acknowledgment & Assumption of Risk, Release and Indemnification), confirmed booking details, and any subsequent changes approved by Ultimate Kilimanjaro®, constitute the entire agreement between Ultimate Kilimanjaro® and the participant and supersede any prior understandings or communications.

3. Our Responsibilities

Ultimate Kilimanjaro® ensures that all guides and staff are professionally trained, that required permits are obtained, and that all operations follow ethical and environmentally responsible practices. We act with reasonable skill and care in arranging your travel experience. While Ultimate Kilimanjaro® uses reasonable skill and care, we do not guarantee specific outcomes, such as reaching the summit or viewing particular wildlife.

4. Deposit and Balance Payment

A deposit is due at the time of booking. The remaining balance is due 60 days prior to arrival. Bookings made within 60 days of the arrival date require full payment at the time of booking.

Failure to make payment on time may result in cancellation of your booking and forfeiture of all payments made. Prices may increase to reflect changes in park fees or taxes.

Payments are processed in U.S. dollars (USD). Clients are responsible for all bank fees, currency conversion charges, or transfer costs.

5. Refunds, Cancellations, and No Shows

Deposits are non-refundable unless Ultimate Kilimanjaro® cannot confirm your booking.

Cancellations must be submitted in writing. Refunds are processed as follows:

  • 61+ days before trip: 70% refund of total trip cost
  • 31–60 days before trip: 20% refund for safari costs, 50% refund for other trip costs
  • 0–30 days before trip: No refund

No refunds are issued for early departures or unused services. Refund decisions are final and not subject to reversal through credit card chargebacks or payment disputes. Travel insurance is required to protect against financial loss.

6. Travel Insurance

Valid travel and medical insurance is required for all participants. Insurance must cover high-altitude trekking, medical and repatriation costs, trip cancellation, and emergency evacuation. Ultimate Kilimanjaro® reserves the right to deny participation to any traveler who fails to provide proof of adequate insurance coverage upon request.

7. Booking on Behalf of Others

If booking on behalf of others (as a group leader or organizer), you are responsible for providing accurate booking information, coordinating the group’s itinerary, and assisting Ultimate Kilimanjaro® in ensuring all participants complete their required forms and sign the Waiver. Each participant is responsible for completing their own documentation and making their payments unless otherwise arranged.

8. Travel Documents and Entry Requirements

Clients are responsible for ensuring they have valid passports, visas, and vaccinations as required for entry into Tanzania. No refunds will be issued for failure to obtain required travel documents or for entry denials at ports of entry. Ultimate Kilimanjaro® is not liable for costs resulting from missing or invalid documentation.

9. Accommodation and Meals

Accommodations are based on double occupancy unless otherwise arranged. Single supplements are available at additional cost. All tents on Kilimanjaro are shared (two per tent) unless a private tent is requested in advance. Special dietary requests must be submitted at least 30 days prior to departure.

10. Fitness and Medical Requirements

All clients must be in good physical condition. Resting pulse rate must be below 100 prior to starting the climb. If your pulse exceeds 100, you must obtain medical clearance before beginning. Clients must truthfully complete all required medical forms and disclose any preexisting conditions prior to travel.
Failure to provide truthful medical information may result in denial of participation without refund.

11. Changes to Itinerary

Trip dates are firm and cannot be changed. Other amendments (such as rental gear, hotel accommodations, or transfers) made within 60 days prior to arrival are at Ultimate Kilimanjaro®’s discretion and subject to a service fee. Ultimate Kilimanjaro® reserves the right to alter itineraries due to weather, safety, or other force majeure circumstances without liability.

12. Authority of Guides

Guides have full authority during the climb or safari. Their instructions must be followed at all times for safety and operational reasons. Failure to comply may result in removal from the trip at the participant’s expense, without refund.

13. Risks and Assumption of Risk

Mountain climbing and safaris involve inherent risks, including illness, injury, paralysis, death, and property damage. These risks include, but are not limited to, altitude sickness, difficult terrain, slips and falls, rockfall, adverse weather, extreme temperatures, physical exertion, wildlife encounters, and limited access to medical facilities. Additional travel risks include motor vehicle accidents, infectious diseases, crime, theft, political unrest, terrorism, and transportation disruptions. Clients acknowledge and voluntarily assume these risks, both known and unknown, as further described in the Waiver.

14. Equipment and Gear Rental

Rental equipment is available at an additional cost from independent third-party outfitters in Tanzania. Clients are responsible for loss or damage to rental gear. Ultimate Kilimanjaro® is not liable for equipment quality or fit issues from third-party providers. Personal gear should be checked before departure to ensure suitability for your climb or safari.

15. Luggage and Valuables

Ultimate Kilimanjaro® is not responsible for lost, delayed, or damaged luggage handled by airlines or third parties. Do not pack valuables in checked luggage. Valuables may be stored in company safes in Tanzania at your own risk. Ultimate Kilimanjaro® accepts no responsibility for loss or damage to valuables left in hotel rooms, vehicles, or storage areas, whether or not company staff are present.

16. Financial Responsibility for Personal Expenses

Clients are responsible for personal expenses not included in the package (e.g., drinks, souvenirs, tips, or extra meals). Ultimate Kilimanjaro® is not responsible for covering any incidental costs incurred during your trip.

17. Vaccinations and Health

Clients are responsible for obtaining recommended vaccinations and consulting their physician regarding travel health. Certain vaccinations may be required for entry into Tanzania. Ultimate Kilimanjaro® provides non-medical guidance only and is not liable for medical decisions or outcomes.

18. Subcontractors and Local Suppliers

Ultimate Kilimanjaro® works with licensed and reputable local operators and independent contractors in Tanzania to provide services such as guiding, transportation, accommodations, and logistics. While these partners are carefully selected, they operate independently and are not employees or agents of Ultimate Kilimanjaro®.

Ultimate Kilimanjaro® is not responsible for any acts, omissions, negligence, or defaults of these third-party providers, nor for injury, loss, damage, delay, or irregularity arising from their actions or from causes beyond our control (including vehicle defects, accidents, natural events, government restrictions, or service changes).

By booking, you acknowledge that your climb or safari involves multiple service providers and that Ultimate Kilimanjaro® acts solely as a coordinator on your behalf.

19. Force Majeure

Ultimate Kilimanjaro® shall not be held liable for delays, cancellations, or losses caused by events beyond its control, including but not limited to natural disasters, strikes, wars, civil unrest, government actions, pandemics, or other force majeure circumstances.

20. Photography and Marketing

Photographs or videos taken during trips may be used for marketing purposes by Ultimate Kilimanjaro®.
If you do not wish to appear in such materials, please inform your guide before the trip begins. Testimonials or reviews submitted voluntarily may be published on our website or in marketing materials.

21. Minors

Ultimate Kilimanjaro® may collect personal information about minors when necessary to arrange and operate trips. Parents or legal guardians must provide or authorize the collection of this information and complete any required forms, and sign the Waiver on behalf of their minor children. The minimum age for Kilimanjaro climbs is 10 years, subject to park approval. Minors under 18 must be accompanied by a guardian at all times and must participate in a private climb.

22. Release of Liability

Clients agree to release, indemnify, and hold harmless Ultimate Kilimanjaro® from any and all claims, demands, or causes of action arising out of or related to their participation in the trip, including claims alleging negligent acts or omissions, as further described in the Waiver.

23. Liability and Damages

Ultimate Kilimanjaro® is not liable for the acts of third-party service providers, flight delays, lost luggage, or injury due to conditions beyond our control. Clients are responsible for any damage to company property or rental gear caused by negligence or misuse.

24. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict-of-law principles. Any disputes arising from these Terms or your participation in a trip shall be resolved exclusively in the courts of Wyoming, USA.