Privacy Policy

Ultimate Kilimanjaro® – Privacy Policy

Last Updated: October 15, 2025

At Ultimate Kilimanjaro®, we respect and protect your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or book a Kilimanjaro climb, safari, or related trip with us.

Information We Collect

We collect personal information when you inquire about or book a trip with us. This may include:

  • Name, address, email, and phone number
  • Date of birth, nationality, and passport information
  • Medical and dietary details to ensure your safety
  • Emergency contact information
  • Payment details, securely collected and stored in encrypted form in compliance with Payment Card Industry Data Security Standards (PCI DSS)

We may retain payment details to process deposits or balances. We also gather limited non-personal information such as browser type, device information, and general usage statistics to improve your online experience.

How We Use Your Information

Your information helps us:

  • Arrange and manage your climb, safari, and accommodations
  • Communicate with you before, during, and after your trip
  • Ensure your safety and meet legal or permit requirements
  • Process payments
  • Improve our services and website performance
  • Send updates or promotions, if you’ve chosen to receive them

We never sell or rent your personal information.

Sharing Information with Partners

To operate your trip, we share only what’s necessary with trusted partners, including:

  • Tanzania National Parks Authority
  • Lodges, hotels, and transportation providers
  • Local medical or emergency services (if required)

All partners are expected to maintain confidentiality and use your data solely to provide the agreed services.

International Data Transfers

Your information may be stored in the United States and shared with partners in Tanzania or other countries as needed. We use recognized safeguards to ensure your information remains protected wherever it is processed.

Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the website may not work as smoothly without them.

Data Retention and Security

We keep your information only as long as needed to manage bookings, meet legal obligations, and maintain records. We use technical, administrative, and physical safeguards to protect your data from unauthorized access or disclosure. All online transactions are protected with SSL encryption.

If a data breach ever occurs, we will notify affected individuals and authorities as required by law.

Children and Minors

We do not knowingly collect personal information from anyone under 18 years of age.
Participants under 18 must have parental or guardian consent, be accompanied by an adult, and join a private climb. If you believe we’ve collected data from a minor without permission, please contact us so we can delete it.

Photos, Reviews, and Testimonials

We may feature client photos, videos, or written testimonials on our website or social media, but only with your consent. If you prefer not to have your likeness or content shared, email info@ultimatekilimanjaro.com and we’ll remove it promptly.

Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information
  • Request that we delete your information
  • Restrict or object to certain uses of your data
  • Withdraw consent for marketing messages

To make a request, contact info@ultimatekilimanjaro.com.
If you live in the EU or UK, you may also file a complaint with your local data protection authority.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.
The most current version will always be available on this page.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Wyoming, USA, without regard to its conflict of law principles.

Booking Agreement

By booking a trip or using our website, you acknowledge and agree to the terms of this Privacy Policy.